Help Desk - Text@ and Carrier247 Services

Category: Text@ and Carrier247 Services

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How much do these services cost? Besides the $12 monthly membership fee, there is a per-lookup fee of $0.005 (one half penny) for each Text@, Carrier247(USA), or Carrier247(Carrier Type) lookup, and
What do the Text@ and Carrier247 services do? If you input a USA or Canadian phone number to Carrier247(Carrier Type), it will return the type of phone it is: L=Landline M=Mobile
What makes these services better than some of the free services I see on the Internet? The free services (and many of the pay services as well) don't take number portability into account. As a result, when a subscriber for carrier A decides to change to carrier B and keep their sa...
Do you guarantee that the information returned by these services is accurate? No, we don't offer any guarantee. But, we get the carrier-lookup information from the carriers, so the carrier
What countries are supported by these services? Text@, Carrier247 (USA), and Carrier247(Carrier Type) support all countries in country code 1; the USA, Canada and some Caribbean countries. Carrier247 (International) supports all countries, world...
Where can I get a list of carriers and carrier ids that are supported by these services? You can find a list of the carriers and carrier ids for Text@ and Carrier247 (USA) at:
How should my phone numbers be formatted when using your file upload utility for these services? Your file should be in Excel (.xlxs) or .csv format. If you have more than one phone number per line (row), you will need to run the file multiple times. For example, if you have three columns of ph...
How can I access these services? Once you sign up, you have three options to access the services: You can type-in the phone numbers one-by-one via your account on our website.
Do these services send text messages? No, we provide you with the SMS and MMS Gateway email addresses so that you can send the messages yourself.
How do I send text messages? Once our service supplies you with the Gateway email addresses, you can send the messages as you would regular emails (in text format, not HTML).
How big can a text message be? The maximum SMS length is 160 characters. MMS messages can be much larger.
How can people reply to the text messages I send? When a customer replies to your text message, the reply will be delivered back to the email that you sent the message from. For example, if you send out messages using your Gmail account, replies from...
How can I send picture-texts and other types of MMS messages? While most people realize they can send text messages via a carrier's email gateway, most don't realize that they can send multimedia messages as well. Many carriers have two separate email domai...
Do you have any information about the USA spam laws, and what I need to do to stay compliant? Text messages sent to wireless phones via email (SMTP) are covered by the Can-Spam act of 2003. This act prohibits sending unwanted commercial email messages to wireless devices without prior p...
Do you receive confirmation when an SMS email is sent? We don't send the SMS messages. Text@ and the Carrier247 services give you the email address and you need to send the email yourself. Unfortunately, there is no delivery confirm
Why am I not receiving any usable email-to-SMS gateway addresses when using these services? These service can only return the email-to-SMS gateway addresses for mobile phone numbers, since gateway addresses don't exist for landlines.
Do you gaurantee that the information returned on a mobile number is accurate? No. We don't offer any guarantee. But we get the carrier-lookup information from the same source that the wireless carriers themselves use for routing their
Why are my text messages not being received? We've found that when people aren't receiving text messages, it's usually because the phone carriers are blocking them. Unfortunately, each carrier has it's own set of criteria for determining which m...

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