How does your Help Ticket system work?

Solution

To access our help ticket system:

  • Click Support/Contact Us/Submit a ticket.
  • Choose the category that best describes your issue. If none fits, choose Other.
  • Fill in the form. If you don't have a user name, or don't know it, just enter anything, for example: "None."
  • When we receive your ticket, it will be assigned a Ticket ID, and we will send you a confirmation email.  If you do not receive it within a few minutes, please check your Junk, Bulk, or Spam folders. Mark the message as Not SPAM to avoid problems receiving our correspondence in the future.
  • We will respond to your ticket and you will receive our response by email. We can then respond back-and-forth until the matter is resolved.

To view a previously submitted ticket, you can click Support/Contact Us/View existing ticket.

If you have a Data247 account, you can also open a new ticket or view all of your previous tickets by logging into your account and choosing Support/My Support Tickets. 

 
Was this article helpful? yes / no
 
Data247
LogicTree, Inc.
15 Main Street, Unit 12A
Franklin, MA 02038
+1 (877) 805-3282

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies